BUSINESS COMMUNICATION SEM:3 UNIT:1 LISTENING> TYPES OF LISTENING

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⚠️ચેતવણી: આ બ્લોગ પરના બધા જ રીડિંગ મટીરીયલ્સ બ્લોગ ઓનરના માલિકની મિલકત છે. પરવાનગી વિના કોપી કરવી, સ્ક્રીનશોટ લેવા અથવા ફરીથી પોસ્ટ કરવા ગેરકાયદેસર છે અને તેના પરિણામે બ્લોગ ઓનર કાનૂની કાર્યવાહી કરી શકે છે.

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Introduction

Listening is an essential skill in business communication, as it helps in understanding messages accurately, building trust, and making effective decisions. Unlike hearing, which is a passive act, listening is an active process of paying attention, interpreting, and responding to the speaker. According to Raman and Sharma, listening is a core component of technical and business communication that ensures the smooth exchange of ideas. There are different types of listening, each serving a specific purpose in personal, academic, and professional contexts.

Various Types of Listening 

1. Comprehensive Listening

Comprehensive listening is focused on understanding the main idea and details of the message. It requires concentration and memory retention. For instance, students listening to a lecture or employees attending a training session must practice comprehensive listening to absorb knowledge. This type of listening is most useful in educational and corporate learning environments 

2. Critical Listening

Critical listening goes beyond understanding; it involves evaluating and analyzing the content. Here, the listener assesses whether the information is logical, valid, and trustworthy. For example, when a manager listens to a proposal for a new project, he or she must judge its feasibility (possibility or reasonability) before approving it. Authors emphasize that critical listening helps in problem-solving and decision-making processes in business.

3. Empathic Listening

Empathic listening is when the listener pays attention not only to words but also to emotions, feelings, and attitudes. It is most commonly used in counseling, conflict resolution, or managerial feedback sessions. As Kratz and Kratz suggest, empathic listening strengthens interpersonal relationships and builds trust in organizational communication.

4. Appreciative Listening

Appreciative listening occurs when an individual listens for enjoyment or pleasure. It is usually applied in informal situations, such as listening to music, speeches, or motivational talks. In the business setting, appreciative listening is often seen during ceremonial functions or inspirational addresses by leaders. This type of listening nurtures creativity and motivation among listeners.

5. Selective Listening

Selective listening happens when the listener hears only parts of the message that interest them, while ignoring the rest. Although common, it can lead to misunderstandings. In professional contexts, such as team meetings, selective listening may cause incomplete communication and errors in execution. Raman and Sharma warn that selective listening is a barrier to effective communication and must be minimized.

6. Therapeutic Listening

Therapeutic listening is similar to empathic listening but focuses more on providing support and comfort. For instance, managers practicing this form of listening help their employees relieve stress and feel understood. Writers note that therapeutic (helping you to relax and feel better0 listening plays a significant role in leadership and human resource management.

Conclusion

Listening is not a single skill but a combination of different approaches depending on the purpose of communication. Comprehensive listening aids in learning, critical listening ensures better decision-making, empathic and therapeutic listening strengthen relationships, appreciative listening motivates individuals, and selective listening reminds us of the challenges in communication. Business professionals must develop the ability to use appropriate types of listening in different situations to become effective communicators.

References:

• Kratz, Dennis M., and Abby Robinson Kratz. Effective Listening Skills. Tata McGraw Hill, 2005.
• Mohan Das, N. K., and R. Gopakumar. English Language Skills for Communication. Oxford UP, 2015.
• Mohan, Krishna, and Meera Banerji. Developing Communication Skills. Macmillan, 2003.
• Raman, Meenakshi, and Sangeeta Sharma. Technical Communication: Principles and Practice. 3rd ed., Oxford UP, 2011.
• Rai, Urmila, and S. M. Rai. Business Communication. Himalaya Publishing House, 2009.
• Sreedharan, Josh. The Four Skills for Communication. Sterling Publishers, 2012.