BUSINESS COMMUNICATION SEM:3 UNIT:1 LISTENING> NATURE OF LISTENIG

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Nature of Listening

Introduction

Listening is one of the most essential elements of effective communication. It goes beyond the simple act of hearing words and involves understanding, interpreting, and responding to the message of the speaker. In the field of business communication, listening is especially important, as it helps professionals to reduce misunderstandings, improve decision-making, and strengthen workplace relationships.

1. Active Process

Listening is not passive. It requires attention, concentration, and mental effort. A good listener actively tries to grasp the meaning behind the words, tone, and expressions of the speaker.

2. Two-Way Activity

Listening is not one-sided. It requires feedback. When the listener nods or asks questions, it shows that communication is mutual and meaningful.

3. Psychological and Intellectual Process

Listening is connected to the mind. It requires interpreting ideas, analyzing meaning, and storing important information in memory. It is both a mental and emotional exercise.

4. Purpose-Oriented

People listen with certain goals in mind—such as learning new information, following instructions, understanding problems, or building trust. The purpose defines the way we listen.

5. Continuous and Natural Activity

Listening takes place all the time—whether in personal conversations, classrooms, or business meetings. We listen to colleagues, managers, clients, and even to ourselves in reflective thinking.

6. Influenced by Attitude and Environment

Effective listening depends on the interest and openness of the listener. It is also affected by external factors like noise, interruptions, or distractions.

7. Skill That Can Be Developed

While some people are naturally good listeners, it is also a skill that can be practiced and improved. Training in active listening, empathy, and attention can make a person a better communicator.

Conclusion

The nature of listening shows that it is more than just a physical act. It is a complex process of receiving, understanding, evaluating, and responding. In business communication, effective listening is vital for teamwork, leadership, conflict resolution, and organizational success.

References 

• Pal, Rajendra, and J. S. Korlhalli. Essentials of Business Communication. Sultan Chand & Sons, 2008.
• Rai, Urmila, and S. M. Rai. Business Communication. Himalaya Publishing House, 2009.
• Rayudu, C. S. Media and Communication Management. Himalaya Publishing House, 2010.
• Sinha, K. K. Business Communication. Galgotia Publishing Company, 2003.
• Sharma, R. C., and Krishna Mohan. Business Correspondence and Report Writing. Tata McGraw-Hill, 2011.
• Singh, Nirmal. Business Communication: Principles, Methods and Techniques. Deep & Deep Publications, 2006.